Communication and Writing for Management

Day One

Communication secrets of great leaders
  • communicate early & often
  • engage, motivate & retain employees
  • give and receive feedback like a pro
  • use informal channels

Assertiveness VS. Persuasion
  • which one is more effective?
  • how to write an assertive script

How to handle difficult employees
  • Listen; be consistent; be fair and firm
  • set consequences and follow through

Conflict resolution
  • how & when to get involved
  • effective mediation

Stay in sync with your employees/Stay connected
  • use hands on techniques
  • get to know your employees
  • avoid sudden changes
  • be confident

Time management
  • first things first; delegation skills
  • avoid confusing activity with results

Problem solving & decision making
  • the 5 whys of problem solving
  • decision making traps & how to avoid them

Day Two

Why Leaders Must Write
  • focuses thinking, promotes reflection, enhances mood

The 4 Cs of Effective Communication
  • Learn four of the C's of writing: clear, concise, complete, and correct. 

Active vs. Passive Voice
  • Most people prefer to read writing that is in the active voice. Find out the best way to put this into practice.

Spelling and Proofreading
  • Identify common spelling & grammatical errors and practice proofreading skills.

Writing Effective Emails
  • tips on writing effective e-mails and managing mail.

Writing Performance Appraisals & Development Plans
  • simplifying the performance appraisal process
  • core competencies to focus on
  • how to create effective employee development plans

Plans That Get Results
  • the bigger picture, SMART goals, the planning process

The Key to Your Success - A Leadership Journal
  • what's going well? What's creating that?
  • what's challenging? What's creating that?
  • what needs my attention? what's meaningful?
  • what are my strengths? what am I learning?
  • what is an action I'm committing to?

Fees: $799.00 CAD (Plus applicable Taxes)

Cost for a single day: $499.00 CAD

  • Conference sign in starts at 8:30 AM. Conferences start at 9:00 AM each day and runs until 4:30 PM with an hour break for lunch. Coffee, tea, and pastries are available in the morning however you are on your own for lunch.
  • Though we try to ensure that parking is reasonable for conference attendees there are times when you will need to pay for parking. If you have parking questions please call the hotel where the conference is being held.
  • Applicable taxes (GST or HST) are not included in conference fees.
  • Substitutions can be made at any time. Please let us know prior to the conference.
  • Conference fees are to be paid in full at least 5 business days prior to the conference.
  • Conference fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the conference date.
  • Cancellations after cut-off date will receive a credit note for future workshop or conference.

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