Communication and Writing for Administrative Assistants


Day One: Communication Skills

 - Uncover the crucial issues to communication breakdowns and how to avoid them
 - Acquire the six keys to communication clarity
 - Questioning and Listening: Understand the principles of closed, open, probing, hypothetical, and leading questions and uncover the key active listening techniques
- Body Language - become the expert in interpreting the major NVC clusters and find out how to use "mirror imagining" and NLP to gain and build trust

- Practice the technique of the persistent "NO" response
- Find out how to effectively get your point across without causing animosity
- Learn how to give and receive feedback

Problem Solving
Learn the three-phase model that can be applied to most problems and basic problem solving tools

Handling Difficult People
Learn how to recognize types and their motives and coping strategies for effectively interacting them

Staying in Sync with your Boss
Understand the different management styles and how to adapt to them

Organization and Time-Management Skills
Learn how to put first things first and how to handle interruptions

Day Two: Business Writing Skills

The Four C's
Learn four of the C's of writing: clear, concise, complete, and correct.

Active and Passive Voice

Most people prefer to read writing that is in the active voice. Find out the best way to put this into practice.

Sentences and Sentence Types
Understand the structure of sentences and paragraphs and learn how to apply this knowledge.

Manners and Courtesy
Courtesy is an important principle of good business writing.

Practical Language

It is important to use words that best reflect what you are trying to say.

Sentence Construction
The two basic rules for constructing sentences are: use construction that makes meaning clear and keep construction parallel.

Writing Business Letters
Learn the steps for writing a business letter, types of letters, and the parts of a business letter.

Writing Effective E-mails
Learn some tips on writing effective e-mails and managing mail.

Spelling and Proofreading
Identify common spelling errors and practice proofreading skills.

Fees: $799.00 CAD (Plus applicable Taxes)

Cost for a single day: $499.00 CAD

  • Conference sign in starts at 8:30 AM. Conferences start at 9:00 AM each day and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch.
  • Though we try to ensure that parking is reasonable for conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the conference is being held.
  • Applicable taxes (GST or HST) are not included in conference fees.
  • Substitutions can be made at any time.  Please let us know prior to the conference.
  • Conference fees are to be paid in full at least 5 business days prior to the conference.
  • Conference fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the conference date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.


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If you have any questions please contact us at 1-866-471-8555


Saskatoon, SK
May 28, 2020 to May 29, 2020

Ramada Hotel & Golf Dome | 806 Idylwyld Drive N | 306-665-6500

Nanaimo, BC
June 8, 2020 to June 9, 2020

Coast Bastion Hotel | 11 Bastion Street | 250-753-6601

Victoria, BC
June 15, 2020 to June 16, 2020

Comfort Hotel & Conference Centre | 3020 Blanshard Street | 250-382-4400

Vancouver, BC
June 18, 2020 to June 19, 2020

Holiday Inn International Vancouver Airport | 10720 Cambie Road | 604-821-1818

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