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Dealing with Difficult Customers

Overview

Dealing with customers who are angry or upset is an unavoidable part of customer relations. Building relationships and retaining customers by skillful handling of angry customers is a measure of customer relations excellence. This interactive, one-day workshop teaches communication techniques that will help you work more confidently and comfortably under pressure. Difficulties are more easily solved when employees and customers work together to solve problems, rather than fighting each other.
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Schedule

, Coming 2010

Fees

$399.00 (plus applicable taxes).

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