Customer Relations

• Dealing with Difficult Customers
  The secrets to turn angry Customers into happy Customers
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• Exceptional Customer Service 2010
  Because your customers are your greatest assets
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For Administrative Professionals

• Business Grammar and Writing 2010
  The best habits for effective Business Writing
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• How to be an Outstanding Receptionist
  Because "You never get a second chance to make a good first impression"
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• Superior Skills for Receptionists
  Thanks to you, your company will have the best "public face"!
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• Advanced Skills for Administrative Assistants - Level 1
  Enhance your Expertise to tackle senior responsibilities
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• Advanced Skills for Administrative Assistants - Level 2
  Take your administrative assistant skills to the next level
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• Superior Skills for Administrative Assistants
  One day to bring about positive results for you, your manager and your organization
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For Management Professionals

• Employee Retention and Engagement
  Hiring great employees is good... But retaining them is even better!
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• How to Hire - How to Fire
  Recruiting successfully, terminating smoothly
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• Leadership Development 2010
  Successful Companies have Great Managers
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• Manage and Resolve Difficult Employee Behaviour   *NEW Workshop*
  Take action before it's too late
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• Principles of Leadership Excellence
  You already have the fundamentals... Now get the Essentials!
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• Superior Skills for Office Managers
  All the keys to succeed as a "one-man band"
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For Sales Professionals

• Advanced Professional Sales Prospecting
  Take advantage of changing market conditions!
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• Strategies of Power Prospecting
  Boost your sales by getting new customers
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