Workshops

Customer Relations

• Exceptional Customer Service
  Because your customers are your greatest assets
  Read more, Schedule & Register


• Dealing with Difficult Customer Service Situations
  The secrets to turn angry Customers into happy Customers
  Read more, Schedule & Register

For Administrative Professionals

• Advanced Skills for Administrative Assistants - Level 2
  Take your administrative assistant skills to the
  Read more, Schedule & Register


• Advanced Skills for Administrative Assistants - Level 1
  Read more, Schedule & Register
  Read more, Schedule & Register


• Advanced Skills for Receptionists
  Thanks to you, your company will have the best "public face"!
  Read more, Schedule & Register


• How to be an Outstanding Receptionist
  Because "You never get a second chance to make a good first impression"
  Read more, Schedule & Register


• Superior Skills for Administrative Assistants
  One day to bring about positive results for you, your manager and your organization
  Read more, Schedule & Register


• Professional Minute Taking
  Make meetings more productive by learning how to become a more effective minute-taker
  Read more, Schedule & Register

For All Professionals

• Business Grammar and Writing
  The best habits for effective Business Writing
  Read more, Schedule & Register


• Essentials of Business Communication
  Find out quickly how effective communication can affect your business
  Read more, Schedule & Register


• How to Manage Conflict, Anger, & Stress in the Workplace
  Recognize the key components on how to reduce, resolve, and even benefit from conflict and stress
  Read more, Schedule & Register


• Managing Projects, Tasks and Deadlines Effectively
  The essentials of project management, from setting priorities to time management to delegation and finally to the results
  Read more, Schedule & Register


• Dealing with Violence in the Workplace
  Everyone should be able to work without fear of violence or harassment. Dealing with Violence in the Workplace is an effective hands-on way to learn how to reduce violence and how to respond if it does occur.
  Read more, Schedule & Register


• Leadership Development
  Successful Companies have Great Managers
  Read more, Schedule & Register

For Management Professionals

• Recruit, Engage, and Retain Top Talent
  Hiring great employees is good... But retaining them is even better!
  Read more, Schedule & Register


• Hiring Smart Through Effective Interviewing
  Recruiting top talent is key to the success of your organization
  Read more, Schedule & Register


• Manage and Resolve Difficult Employee Behaviour
  Take action before it is too late
  Read more, Schedule & Register


• Principles of Leadership Excellence
  You already have the fundamentals... Now get the Essentials!
  Read more, Schedule & Register


• Superior Skills for Office Managers
  All the keys to succeed
  Read more, Schedule & Register


• First Time Skills for Supervisors and Managers
  Prepare yourself for the challenge, and rewards, ahead.
  Read more, Schedule & Register


• Employment Law for Managers and Supervisors
  Understand the vital points of employment law and how they affect you and your organization
  Read more, Schedule & Register

For Sales Professionals

• Advanced Professional Sales Prospecting
  Take advantage of changing market conditions!
  Read more, Schedule & Register


• Strategies of Power Prospecting
  Boost your sales by getting new customers
  Read more, Schedule & Register